1. Introduction
Welcome to Kuttys. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree, please do not use our platform.
2. Use of Our Service
- You must be at least 18 years old to create an account and place orders.
- You agree to provide accurate, current, and complete information during registration and checkout.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must not use our platform for any unlawful, fraudulent, or abusive purpose.
- We reserve the right to suspend or terminate accounts that violate these terms.
3. Orders & Payments
- All orders are subject to availability and confirmation by Kuttys.
- Prices displayed on the website are in GBP (£) and inclusive of applicable taxes unless stated otherwise.
- We accept Cash on Delivery (COD) and online payments via Razorpay.
- Once an order is confirmed, cancellations may not be possible. Please contact us immediately if you need to cancel.
- In the event of a payment failure, please do not re-order until you have confirmed the original order was not processed.
- Kuttys reserves the right to refuse or cancel any order at its discretion, including cases of suspected fraud.
4. Delivery
- We currently deliver within the United Kingdom only.
- Delivery times are estimates and may vary due to traffic, weather, or high demand periods.
- You are responsible for providing a correct and complete delivery address. Kuttys is not liable for failed deliveries due to incorrect address information provided by the customer.
- Risk of loss and title for items pass to you upon successful delivery.
5. Food & Allergens
- Our food is prepared in a kitchen that handles nuts, dairy, gluten, eggs, soy, and other common allergens.
- If you have a food allergy or specific dietary requirement, please contact us before placing your order.
- Kuttys cannot guarantee that any item is completely free from allergens due to the nature of our kitchen environment.
- Menu items, ingredients, and prices may change without prior notice.
6. Refunds & Complaints
- If you are unhappy with your order, please contact us within 24 hours of delivery with details and supporting photos where applicable.
- Refunds or replacements are offered at the discretion of Kuttys based on the nature of the complaint.
- Refunds, where approved, will be processed within 5–7 business days to the original payment method.
- We do not offer refunds for change of mind after an order has been prepared or dispatched.
7. Privacy & Data
- We collect personal information (name, email, phone, address) solely to process and deliver your orders.
- Your data is stored securely and will never be sold to third parties.
- We may use your email to send order confirmations, status updates, and occasional promotional offers. You can opt out at any time.
- By using our service, you consent to our data practices as described above.
8. Intellectual Property
- All content on this website — including text, images, logos, and design — is the property of Kuttys and protected by applicable copyright laws.
- You may not reproduce, distribute, or use any content from this website without prior written permission from Kuttys.
9. Limitation of Liability
- Kuttys shall not be liable for any indirect, incidental, or consequential damages arising from the use of our service.
- Our total liability to you for any claim shall not exceed the value of the order in question.
- We do not guarantee uninterrupted or error-free operation of our website.
10. Changes to Terms
- Kuttys reserves the right to update these Terms & Conditions at any time without prior notice.
- Changes will be reflected on this page with an updated date.
- Continued use of our service after changes are posted constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please get in touch with us:
- Email: info@kuttys.co.uk
- Location: Northampton, United Kingdom